Say it to my face!

Posted on July 12, 2009 by brakefluid @ 10:58 pm | Category: Uncategorized

What does this mean?
In continuous improvement, it is an excellent opportunity for self diversification. To do so, the manager must create an environment in which one would feel safe to voice his opinions. The manager must also be prepared to receive the worst ever feed back without VICTIMISATION. The manager in this case, is a broad term used to cover those individuals not necessarily with managerial skills but those who are humble and mature.
The manager at this point should apply Pareto and Root Cause analysis depending on majority of various responses for simplification. Then focus on the main cause of the negative feedback. The manager must prove that your opinions won’t go to deaf ears.
An adaptation to that is the suggestion box. You can see these at various organisations, schools, food outlets, etc. I have yet to see these set up at highly recommended mechanics and foreign used parts dealers in Trinidad. Suggestions, comments, assessments should then be categorized periodically and taken into consideration. It should be noted that this is not the only means of continuous improvement.
This does not happen in the ghetto though. ‘Saying it to your face’ may probably be the reason why there is so much gang violence in Trinidad and around the world in the first place. Use of the term in the ghetto or at an informal level does not employ the proper discipline, maturity, intellect, common sense and personality to see this process through. I am sure that a lot of school children could relate to this line from watching other individuals with the traits just mentioned or possibly from video games and television shows such as wrestling.
What is the moral of this story? If you are really interested in hearing someone’s suggestions, comments or opinions, then you must create an environment for the process to take place and USE the feedback. So the next time someone tells you, “Say it to my face,” just smile and forward a copy of this to them.

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